Why a slip of the hand could cause havoc for us all – especially if you’re called Jacqueline
Thursday, December 9th, 2010We’ve all been there: you’ve been on hold to a call centre for half an hour and you finally get though to a ‘call operator’ only to spend the next ten minutes saying: “Alice. Yes, Alice with an ‘a’. No, not ‘Alex’, ‘Alice’. A-L-I-C-E. As in the Wonderland character.” You ...
